Rental Policies
Road Assistant
We Provide To All Of Our Clients 24 Hours Road Assistance
Age Restrictions
All Drivers Must Be At Least 23 Years Old And Have A Driving License For At Least 2 Years
Guarantee Card And Withholding Amount
The Amount Of The Excess Is Reserved By The Customer’s Guarantee Card
And Released A Few Days After The End Of The Rental Period.
Necessary Documents
The Driver Must Have His Driving License, Id Or Passport, Guarantee Credit Card. Drivers From Non European Countries Must Provide An International Driving License.
Prepayments
In Some Cases Prepayment Is Required In Order For Your Reservation To Be Completed. Prepayment Must Be Completed 15 Days Before Your Arrival
Late Drop Off Policy
Grace Period For Late Drop Off Is 1 Hour. After 1 Hour The Client Is Charged With One Extra Day Of Rental.
Please Note: A vehicle that is returned after hours will not be checked in until the next business day. The customer is responsible for the vehicle until the satisfactory check in of the rental vehicle the next business day.
Car Interior
The Vehicle Has To Be Returned Clean As The Day It Was Delivered To The Renter.
In Cases That The Vehicle Is Returned In Such Condition That Can Not Be Cleaned With Simple Cleaning Methods, The Renter Will Be Charged An Addition 100 Euros For A Professional Cleaning Service Of The Car.
In Case Of Interior Damage (Burning Or Breaking Or Generally Damaging The Interior Of The Car) There Will Be A Corresponding Charge To Cover Or Replace The Damage.
Fuel Policy
The Renter Is Obligated To Return The Car With The Same Amount Of Fuel That The Car Had When It Was Delivered To Him. If The Car Is Returned With Less Fuel Than The Day Of The Pick Up From The Renter The Renter Will Be Charged The Difference.
If The Car Has More Fuel Than The Days That Was Delivered To The Renter There Will Be No Refunds.
Prohibited Actions
Crossing Border To Another Country Is Prohibited As Well As Transferring The Car By Ship. Any Damages Happened To The Car During Transportation Out Of Crete Are Forbidden And Are Not Covered By Any Insurance.
Fines And Violations
All Fines Including Violations And Penalties Are Fully Charged To The Renter. If The Car Plates Are Removed From Any Public Authority The Renter Will Be Charged For Their Return. Also In Case Of Plate Removal If The Delivery Of The Plates Extends The Renters Contract
The Renter Continues To Be Charged The Days That The Plate Isn’t Yet Returned To The Car
VAT
24% Is Included At All Prices
Insurance Policies
Basic Protection plan:
- Collision Damage Waiver (CDW) With An Excess Of 500€ + VAT 24% .This Excess Is The Maximum Amount Paid In The Event The Vehicle Is Damaged Or In An Accident By The Renters Responsibility Or Fault.
- Damage To Third Parties.
- Third Party Property Damage.
- Personal Accident Insurance.
- Damage Caused By An Uninsured Vehicle.
- Legal Protection.
- 24H Road Assistance
What Does Not Cover:
- Theft Of Personal Items That Are On, Or Inside The Vehicle.
- Damages To The Bellow ,Wheels And Tires And The Interior Of The Car.
- Damages Made By Intention Or By The Bad Or Wrong Use Of The Car (Ex. Wrong Fuel Type, Bad Use Of The Gearbox Etc.)
- Car Theft Or A Part Of It, Or Car Fire.
- Damages Caused To The Car By Driving Off Road.
Extra Protection Plan:
- Full Damage Waiver (FDW) With No Excess.
- Damage To Third Parties.
- Third Party Property Damage.
- Personal Accident Insurance.
- Damage Caused By An Uninsured Vehicle.
- Legal Protection.
- 24H Road Assistance
- Crystal Breakage
- Tires
- Vandalism
- Fire
- Natural Phenomena
- Car Theft (*)
What Does Not Cover:
- Theft Of Personal Items That Are On, Or Inside The Vehicle.
- Death Or Bodily Harm Of The Company’s Driver.
- Damages To The Bellow ,Wheels And Tires And The Interior Of The Car.
- Damages Made By Intention Or By The Bad Or Wrong Use Of The Car (Ex. Wrong Fuel Type, Bad Use Of The Gearbox Etc.).
- (*)Theft Of The Car Or A Part Of It That Was Made By Intention Or By A Bad Use Of The Car (Ex. If The Car Key Is Forgotten Inside The Car Or If The Car Is Left Unlocked, Etc.).
- Damages Caused To The Car By Driving Off Road.
Cost: Extra Cost
Excluded From All Kind Of Insurances:
- Damages Caused To The Car While It Was Illegally Parked.
- Damages To The Company’s Car Or Any Other Kind Of Damages To Others While It Was Driven By An Unauthorized Person.
- Damages Caused To The Car By The Wrong Use Of Fuel.
- Damages Resulting From Breach Of The Terms Of The Contract.
- Damages Caused While Our Car Was On A Ship.
- Damages Caused While The Driver Was Under The Influence Of Narcotics, Drugs Or Alcohol.
- Damages Caused By The Violation Of The Greek Driving Code.
Extended Rental Fee In Case Of An Accident By The Renter’s Fault
- In Case Of An Accident Or Damage Of The Car By The Renter’s Responsibility Or Fault ,
- When The Car Repairs Extend Beyond The Rental Date Of The Contract Signed By The Renter,
- The Renter Is Obligated To Pay The Extra Days (With The Rate Of That Period) Until The Car Is Again Operational And Back In Use Of The Fleet.